FAQS

How many days does it take for my order to arrive after making the payment?

5 to 7 days for international shipments USA/Canada/Europe. You can track your order, with the tracking number that we send to your email

How can I redeem a discount coupon?


Next, you will find the step by step to redeem the discount.
1. Select the clothes, size and color you want and click ADD TO CART
2. Click on the button to go to the cart, enter the CODE in ADD DISCOUNT COUPON and click on ADD.

How can I make a change?

You can return the garment within a period of less than thirty days after the date of payment. Write to info@vidamia.co to request the shipping address. The cost of the return is at your own expense if it is a change.

The products in promotion have no change except for guarantee

Do the products have a guarantee?

All products are guaranteed for 30 days from the date of purchase.

If the garment you purchased has any quality or suitability problem, and all the care and washing recommendations have been complied with, and the term of the guarantee that has been offered has not expired, you can process your guarantee request in two ways: :

Contact customer service info@vidamia.co or +57 315 447 0690 (from Monday to Friday from 8:00 a.m. – 6:00 p.m. ET)

What is the value of shipments?

Free shipping to USA and Canada

For the rest of the world, contact the customer service line info@vidamia.co or +57 315 447 0690 (Monday to Friday from 8:00 a.m. to 6:00 p.m. ET) to consult the messaging rates for your destination country.

Can I buy through a WhatsApp line?

Request the link by Whatsapp through which you can place your order and the total to pay including shipping will be sent back to you.

International payment options: Paypal, credit card or bank transfer.

This service is available from Monday to Saturday from 8:00 am to 7:00 pm. ET